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Shipping Policy

A legal disclaimer

  • Delivery Estimates

    • All shipping times provided are estimates only and not guaranteed.

    • Actual delivery may vary due to factors beyond our control, including carrier delays, customs processing, weather conditions, or local postal services.

  • Customs, Duties & Taxes

    • International orders may be subject to import duties, taxes, and fees imposed by the destination country.

    • These charges are the sole responsibility of the customer.

    • We are not liable for delays or refusal of delivery caused by non-payment of such fees.

  • Carrier Responsibility

    • Once an order has been handed over to the shipping carrier, we are no longer responsible for transit delays, lost packages, or damages incurred during shipping.

    • Customers must file claims directly with the carrier for issues arising after dispatch.

  • Incorrect Information

    • Customers are responsible for providing accurate shipping details.

    • Orders shipped to incorrect addresses due to customer error cannot be refunded or replaced.

  • Restricted Items & Regions

    • Certain products may not be shipped to specific countries due to legal or logistical restrictions.

    • We reserve the right to cancel orders that cannot be fulfilled and will issue a refund in such cases.

  • Force Majeure

    • We are not liable for delays or non-delivery caused by events outside our reasonable control, including but not limited to natural disasters, strikes, pandemics, or government actions.

Shipping Policy - the basics

Order Processing

Processing Time: Orders are processed within 1–3 business days after payment confirmation.

Business Days: Monday–Friday, excluding public holidays.Order Verification: For security, some orders may require additional verification before shipping.

 Shipping Methods & Delivery Estimates

We partner with trusted carriers (e.g., DHL, FedEx, UPS, USPS, Royal Mail) to ensure reliable delivery worldwide.

Shipping MethodEstimated DeliveryTracking Availability

Standard International7–21 business daysYes

Express International3–7 business daysYes

Economy (where available)14–30 business daysLimited

Delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen delays.

Tracking numbers are provided via email once your order has shipped.

Shipping Costs

Rates are calculated at checkout based on destination, package weight, and shipping method.

Promotional offers (e.g., free shipping) may apply to certain regions or order values.

Customers are responsible for any additional delivery surcharges imposed by carriers in remote areas.

Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, and import taxes.

These fees are determined by your local customs authority and are the responsibility of the customer.

We are not liable for delays caused by customs inspections or refusal to pay duties.

Shipping Restrictions

Certain items may be restricted or prohibited in specific countries due to local regulations (e.g., batteries, liquids, perishables).

If your order cannot be shipped, we will notify you promptly and issue a full refund.

We do not ship to P.O. Boxes or military addresses in some regions.

Delivery Issues

Lost Packages: If your package does not arrive within the estimated timeframe, contact our support team. We will investigate with the carrier.

Damaged Packages: If your order arrives damaged, notify us within 7 days of delivery with photos of the packaging and product.

Incorrect Address: Customers are responsible for providing accurate shipping information. Orders shipped to incorrect addresses cannot be refunded.

Order Tracking

Once shipped, you will receive a tracking number via email.

You can monitor your shipment through the carrier’s website.

Tracking updates may take up to 48 hours to appear after dispatch.

Returns & Exchanges (Shipping-Related)

Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped.

Original shipping fees are non-refundable unless the return is due to our error.

For detailed return instructions, please refer to our Return Policy.

Contact Information

For shipping inquiries, please contact:  [Insert Company Email]  [Insert Company Phone Number] Customer Service Hours: Monday–Friday, 9 AM–5 PM (local time)

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