Refund Policy

Legal disclaimer

General Policy

• All purchases made through our platform are subject to this Refund Policy.

• By placing an order, you acknowledge and agree to the terms outlined herein.

2. Eligibility for Refunds

• Refunds are only issued for items that are defective, damaged upon arrival, or incorrectly shipped.

• To qualify, customers must notify us within 30 days of delivery with proof of purchase and supporting evidence (e.g., photos of damage).

• Items returned without prior authorization may not be eligible for a refund.

3. Exclusions

• Refunds are not available for:

  • Change of mind or buyer’s remorse.

  • Items damaged due to misuse, negligence, or improper handling after delivery.

  • Products marked as “final sale” or “non-refundable.”

4. Shipping Costs

• Shipping fees (including international duties, taxes, and customs charges) are non-refundable.

• Customers are responsible for return shipping costs unless the item was defective or incorrectly shipped.

5. Worldwide Shipping Disclaimer

• Delivery times vary by destination and are subject to customs clearance, local regulations, and courier delays.

• We are not liable for delays, loss, or additional charges caused by customs authorities or international shipping carriers.

• Customers are responsible for ensuring compliance with local import laws and restrictions.

6. Limitation of Liability

• To the maximum extent permitted by law, our liability is limited to the purchase price of the product.

• We disclaim responsibility for indirect, incidental, or consequential damages arising from shipping delays, customs issues, or product misuse.